Technology Expertise
Cloud
Cloud, as a category, can be summarized as any "X"aaS offering. Whether you're considering Infrastructure as a Service (IaaS), Disaster Recovery as a Service (DRaaS), Desktop as a Service (DaaS), Backup as a Service (BaaS), or any other "X" aaS, it's all about taking the hardware and software that used to live on premises, and migrating it to the ever-resilient, flexible, and capable Cloud.
Colocation
Traditionally, businesses have owned all aspects of their IT systems. They have been responsible for the equipment, the real estate where that equipment is housed, and managing the connectivity, power, and cooling that keeps it humming. But with limited power and connectivity options available, and inadequate security, business are left with expensive, unsecured systems that are susceptible to power and network outages.
Colocation resolves these shortcomings. It is a service that allows businesses to place their existing hardware in purpose-built data center facilities, ensuring reliability with redundant power, cooling, and connectivity to guarantee uptime for applications. Comprehensive security protects your IT environment. These data centers also house cloud service providers, meaning extra capacity is just a cross-connect away. Customers can burst into the cloud as needed or migrate as they depreciate hardware in a true hybrid cloud configuration.
Unified Communication as a Service (UCaaS)
UCaaS is a managed PBX environment in the cloud that provides phone services to end users. It replaces the traditional on-prem PBXs as as SIP, PRI and POTs lines.The experts at FocalPoint will help you select the right UCaaS provider for you based on the criteria that we’ll establish together.
Contact Center as a Service (CCaaS)
CCaaS has reinvented customer care and changed consumers’ expectations. In every industry, organizations that rely on legacy technologies will fail to meet those expectations and be left behind as clients shift to competitors who provide preferred channels of communication, such as web chat and SMS.
With every day that passes, the contact center takes on increasing strategic importance due to its great bearing on customer satisfaction, retention, and sales growth.
Decrease time spent on patching, upgrades, and application refreshes. Minimize soft costs. Increase the efficiency of internal communications. Track agent performance. Integrate ticketing with your PBX. Don’t let an outdated phone system or contact center stand in the way of your company’s KPIs.
SD-WAN
SD-WAN is fundamentally about efficiency. It comes down to giving the people who work for you the tools they need to compete and win on a global stage – the ultimate responsibility of upper management. It touches your customers too – in a situation where network capacity becomes limited for whatever reason, SD-WAN gives you the power to prioritize bandwidth, ensuring that the applications most critical to customer experience don’t skip a beat.
Cybersecurity
The world would be a better place without state-sponsored cyberattacks… without criminals working to steal your data… without, every so often, one of your own employees becoming a threat. But these are realities we live with today. Proactive measures are the only option. The moment your environment is compromised, it’s already too late. Security is square one.
ISP and WAN
Connectivity is about moving data from A to B. The network connects users, branch offices, HQ, data centers, and cloud services; no matter where you need to go, you’ll need a circuit to get there. Connectivity includes public Internet (fiber, copper, broadband, LTE) and private circuits (MPLS, VPLS, P2P), and every possible mix of those. But not all connectivity is created equal. From traditional approaches like MPLS, to more modern options like SD-WAN and beyond, there are multiple options to fit every use case. The question with connectivity isn’t whether you need it, but which option best meets your needs for performance, cost, and resilience. As network requirements diversify and users and applications become more distributed, your customers need a network that can keep up with their business.